Industry experts consistently praise Royal Reels reviews for the platform's commitment to player satisfaction and technological innovation. Professional gambling analysts highlight several key strengths that set RoyalReels apart from competitors.
- Some users report longer KYC verification times
- Mobile experience could be enhanced
- Limited promotional frequency for existing players
Popular Reviews of Royal Reels Casino
Based on analysis from authoritative sources (Trustpilot, Casino Guru, Reddit, Chipy.com), here are the main positive and negative reviews from real players.
📊 Overall Statistics:
Trustpilot: ⭐ 1.9/5 (162 reviews) - "Poor"
Casino Guru: ⭐ 8.5/10 Safety Index - "High Safety Level"
Chipy.com: ⭐ 3.4/5 (16 votes) - "Very Good"
✅ POSITIVE REVIEWS:
1. Fast Withdrawals (historically)
"Never once had an issue with them, only last night pulled out 1.1K. pretty quick withdrawals under 12 hours mostly."
— Reddit user, July 2025
"Level 6 player, so I've been on royal reels for a little while, for me I've found it definitely up there with the best, been a few hiccups along the way however as for the withdrawal time, it's extremely efficient, 24/7 customer support, plenty of games, profit return has been exceptional, 5 out 5 for me."
— Trustpilot , July 2025
2. Wide Game Selection
"This online casino is my favorite. It's simple and straightforward, but with a fantastic wide selection of games, and the processes of depositing and withdrawing are smooth."
— Chipy.com , September 2025
3. Good for Beginners
"Absolutely! For beginners looking to explore the world of online casinos, Royal Reels is a fantastic choice."
— Game Wisdom review
4. Reliable (Past Experience)
"Played this casino for over 3 years and no issues with withdrawals. They would always pay out within 12 hours."
— Trustpilot, August 2025
❌ NEGATIVE REVIEWS
1. Withdrawal Problems & KYC Issues:
"I had no trouble at all withdrawing over the last couple of months but this time I requested a withdrawal of only $700 and I was hit with you need to send documents to verify kyc ...never before been asked but I've sent what was required 4 times now and still haven't received my money. This platform is a scam."
— Trustpilot, October 2025
"I got a big win a week and a half ago and got kyc'd when I tried to withdraw. I sent all correct info requested. Everything was sent (the online chat agent even confirmed everything looked good) and then I went to log back in last night and my account was permanently suspended. I didn't even get an email from them for a reason why. Used them for a year with no issues, nothing ever mentioned about kyc, pay outs always happened within a 12 hr time period. DISGUSTING!"
— Trustpilot, October 2025
2. Account Closures Without Warning:
"They are saying I have 2 accounts when I have only one and they have closed the only account I have with them. Do not go on this online slots, they steal money and then closed your account."
— Trustpilot, October 2025
"RIP OFF! The dogs took 550 deposits from me, I won 6000 grand. The cheating dogs won't give it to me after IDs, bank statements and stuff sent in! Then after 4 weeks they say I breached! They don't tell me how, then shut my account down and paid me nothing! ABSOLUTE RIP OFF CASINO, I'D STEER CLEAR THEY'LL RIP YA OFF."
— Trustpilot, September 2025
3. Reduced RTP & Poor Gameplay:
"They've dropped RTPs recently from 96.5 on most games all the way to 94. Refuse to admit or answer questions via chat."
— Reddit , July 2025
"This site used to be alright but this past year after it being banned in Australia and all these updates they keep doing, this site is now absolute dog shit. I've put $500+ through multiple times now doing big bets and they give you no feature or pay absolutely nothing. I played over a year to see if they'd fix it and it's a load of bullshit."
— Trustpilot, August 2025
4. Unfair Gaming Practices:
"Appalling casino site, they give you a few wins to start then the system just takes takes and takes, spend $200 to win $3 that is not fair play. That is now a constant."
— Trustpilot, October 2025
5. Blocked by Regulators:
"Last month, the ACMA (Australian Communications and Media Authority) requested that ISPs block 5 services – Reef Reels, Royal Reels, Ricky Casino, Slots Gallery, and Slotastic."
— ACMA Official Statement , August 2023
6. Poor Customer Support:
"This place is a joke. I'm waiting on a withdrawal, sent everything they have asked cause of some sort of KYC or something. I have since won more money that's sitting in my game account still cause my 1st withdrawal is still pending and I'm sick of having to explain everything over and over when you send inquiries through chat."
— Trustpilot, October 2025
7. Delayed Withdrawals:
"Had been playing with no issues for over a year, I've withdrawn winnings seamlessly in the past, the winnings were always in my bank account within a couple of hours. I attempted to withdraw my winnings 2 days ago expecting the money in my account later that day. Support has been no help, they keep saying it's under review but cannot provide a timeframe."
— Trustpilot, August 2025
⚠️ KEY CONCERNS FROM EXPERT REVIEWERS
Casino Guru Assessment:
- Safety Index: 8.5/10 (High)
- License Status: No gambling license from any regulator
- T&Cs: "Somewhat unfair" - some questionable rules found
- Complaints: 7 complaints with 2,340 black points
- Size: Very large online casino with revenue >$20M annually
- Ownership: Digibrite SRL
Casino Guru Review
Common Complaint Patterns:
- Sudden KYC verification requests during withdrawal attempts
- Account suspensions without clear explanation
- Significant delays in processing withdrawals (3-5+ days vs. promised 12 hours)
- Multiple document submission requests without resolution
- Reduced game RTPs from 96.5% to 94%
📈 Timeline of Changes
Before 2024: Generally positive experiences with fast withdrawals (12 hours)
2023: Blocked by Australian regulator (ACMA)
2024-2025: Significant increase in complaints about withdrawal delays, KYC issues, and account closures
🎯 Summary
Strengths:
- Wide game selection (1,500+ titles from 30 providers)
- Historically fast withdrawals (12 hours)
- 24/7 customer support
- Low minimum deposit ($10-$30)
Major Concerns:
- No gambling license
- Trustpilot rating of only 1.9/5
- Blocked by Australian regulator
- Numerous withdrawal complaints
- Reports of reduced RTPs
- Arbitrary account closures
- Poor resolution of player disputes
Expert Recommendation: While Casino Guru gives it a high safety index (8.5/10) based on technical factors, the overwhelming negative user feedback on Trustpilot (1.9/5) suggests significant operational issues, particularly with withdrawals and customer service in 2024-2025.
